SHIPPING & RETURN POLICY
Our hours of operation are Monday - Friday, 10:00am EST to 4:30pm EST. Same day shipping cut-off is 2pm EST.
We ship most orders on the day they are fulfilled provided we receive the order by 2pm EST and it is shipping to the billing address. Shipping to a different location may delay shipping until verified. The shipping speed you select does not guarantee when the order leaves the warehouse. All addresses go directly to the shipper from the computer the exact way that it is typed on the original order. Please double check your shipping address before submitting your order. Please place apartment numbers on the second line so that it is clear it is an apartment number.
*Spray Tanning Kits - if the shipping address is different than the billing please checkout using PayPal to prevent any order delays.*
Free Shipping Restrictions
We offer free shipping on all continental U.S. orders over $100. (Not applicable to Glo Kits) This does not include Alaska, Hawaii, Canada, international orders or freight orders.
FREE SHIPPING - The carrier and service will be at our discretion. Delivery may take longer to receive than the time shown on the website. We use USPS.
Any requested change in shipping option will require an additional shipping cost. If your package is deemed undeliverable and returned, usually due to a faulty shipping address, you will be charged standard shipping on the re-attempted package delivery.
MY ORDER
There's a problem with my order
If you received your order and something is missing or damaged, you must contact us within 48 hours of delivery. We require photo documentation for all damages. We will promptly ship replacements out to you within 48 hours of receiving photos needed for documentation purposes.
Tracking My Package
Once your order is processed and shipped, a tracking number will be sent via email to the email address associated with your order. Click on this number to track your package via the shipping carrier's website. Tracking numbers will not be functional until 8pm EST of the day the package is shipped.
My Tracking Link Isn't Working
Packages are untraceable until 8pm of the evening the package is shipped and the tracking number will not be functional until this time. If the tracking link sent with your confirmation email isn't working, try logging into our website, find your order and click on the tracking number to track your package through the carrier. Note that your tracking number differs from your order number. If the link still does not work, try entering your tracking number directly into the carrier's tracking page. If you still can't get your tracking information to appear, Contact Us and we can assist you in finding where your package could be.
My Package Was Undeliverable / Returned
If your tracking information shows your package was undeliverable or returned to us in Charlotte, North Carolina, the mail carrier decided the package could not be delivered safely. There are a few reasons for undeliverable packages:
- A part of the address is missing (usually apartment / suite numbers)
- A part of the address is incorrect / nonexistent (usually apartment / suite numbers)
- Mailbox / doorstep was inaccessible
- Mailbox / doorstep was insecure
- The package could not fit in mailbox but could not be safely left on doorstep
- The carrier did not recognize the recipient's name for that address
Unfortunately, Globody Caribbean has no control over when a package is undeliverable as that decision is left to the mail carrier's discretion delivery. They may leave the package at the local post office or the carrier hub for customer pick up or they may send it back to our warehouse. Returned mail may take several days to reach us and we have no warning when this happens. When the package does return to us, we only know there was an error at delivery until we have time to assess the problem.
When we receive undeliverable packages, we attempt to contact you for an updated / corrected shipping address to resend your order. Our Free Shipping offer does not apply to any re-attempted package deliveries. You will be charged standard shipping for any subsequent delivery attempts.
If we can't contact the customer to figure out the problem, we will reclaim the package contents and refund the order, minus the shipping. Shipping is non-refundable.
I Think My Package is Lost
If your package tracking hasn't been updated after a few days, it may have been lost in transit. With the incredible volume of packages handled by the carriers, losing a package is rare, but does occur. We understand your frustration. Please Contact Us with your situation and we can attempt to find your order. If it appears that the carrier did lose the package, we will ask that you initiate a claim with the shipping carrier. We will follow up on your claim and once the carrier declares the package lost, we will re-ship your order. We do ask that if your initial package does find its way to you, that you Contact Us we can reverse any new shipment in transit or send a return label for the duplicate order.
Undeliverable Packages
If your package is deemed undeliverable due to inaccurate or invalid address, the carrier will return the package to our facility. Typically, neither the customer or us is aware the carrier is returning the undeliverable package until it is returned to our facility. We then call you for the correct address and to make arrangements for reshipment. The additional shipping cost for the return to us by the carrier and reshipment to the correct address are all the customer's responsibility.
DOMESTIC SHIPPING
Domestic Shipping Services
Globody Caribbean offers UPS, USPS and FedEx shipping services. Although most orders made before 2pm EST are shipped the same day, the shipping option you select does not guarantee when the order leaves the warehouse. Your shipping options are subject to change depending on the weight/destination of your package.
We offer the following shipping services within the continental US , with some services at cost to the customer:
- USPS Priority - 1-3 business days transit time
- USPS Parcel Post - 2-8 business days transit time
RETURN & EXCHANGE INFO
If you are unsatisfied with your purchase, our return period is 30 days from date of purchase.
All returns are subject to a 25% restocking fee and will be charged the original free shipping charge. In all cases, the product return shipping cost is the responsibility of the customer. We do not send return shipping labels unless we have shipped the product in error. Those include shipping costs originally covered by Globody Caribbean via a promotion or otherwise (free shipping). Shipping costs are non-refundable. Refunds will be given when the return is received and determined to be in working and resalable condition. At this time, any shipping charges and restocking fees will be deducted from the refund amount.
Returning Unopened & Opened Containers
Unopened & Open containers of Solutions & Cosmetics are non-returnable or refundable. Sales are considered final. Temperature control is vital to the life of the solutions and we have no way of knowing how the product is stored once it leaves our facility.
We strive to bag and sometimes tape solutions so they do not leak during shipping. If your solution has leaked during shipping, the solution in the bottle is still good & usable. We may credit the amount of solution lost but we will not reship a full container unless the entire container is fully damaged.
Returning Equipment
If you are not satisfied with your equipment purchase, Globody Caribbean will refund your purchase amount if the item is within the 30 day return period and is in resalable condition including all original packaging, warranty information and accompanying literature. Tanning tents are not returnable or refundable. If the equipment is not returned with all original packaging but is still in good condition, Globody Caribbean may deduct a 20% restocking free to cover any lost value in reselling the item as an open box return. If the equipment returned is not in good condition, The Tanning Store will return the appropriate credit based on the item's estimated value. Any equipment returned in this condition will be subject to a 25% restocking fee.
Pop Up Spray Tan Tents
Tents are non-returnable or refundable. We will replace a defective tent 1 (one) time within 30 days of purchase. You must furnish pictures of any damage or defect and email us. Folding is not a warranty issue. The tents have memory wire that can be bent back in place if out of shape. 3 folding methods.